We understand that plans can change, and sometimes it becomes necessary to cancel an appointment. We want to make this process as simple and convenient as possible for our valued customers. Please take a moment to review our friendly cancellation policy:

1. Cancellation Timeframe: We kindly request that you notify us of any cancellations at least 24 hours in advance of your scheduled appointment via phone call to 414-482-5170. This allows us the opportunity to offer the time to other customers who may be waiting.

2. Cancellation Fees: We believe in fair and transparent policies, and therefore, we do not charge any cancellation fees if you cancel within the specified timeframe. We appreciate your understanding that cancellations made within 24 hours may result in a charge for the full service price.

3. Refund Options: If you have already made a payment for the service and provide more than 24 hours of notice we will provide a credit on to your account for future use. Or if you would like a refund to your credit card, we can send the full amount minus the credit card processing fee.

We hope this cancellation policy demonstrates our commitment to providing exceptional customer service while maintaining a fair and flexible approach. Your satisfaction is important to us, and we appreciate your cooperation in adhering to our cancellation guidelines. If you have any further questions or need clarification, please don't hesitate to reach out to us. Thank you for choosing Oak Hill Massage, and we look forward to serving you in the future.